Support Center
Guides and answers to help you get the most out of Looms.
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Getting started with Looms
Create your account, complete your health profile, and learn what each section of Looms does.
Uploading and organizing your records
Add documents to Looms and keep them sorted by type so they're easy to find later.
Reading your lab results and insights
Understand individual results and track how key values change over time.
Sharing records with a doctor or specialist
Create a secure, time-limited link to share selected records with any provider — no account needed on their end.
Logging and tracking your vitals
Record blood pressure, blood glucose, weight, heart rate and more — and see how they trend over time.
Preparing for an appointment
The Appointment Prep tool gathers your relevant records, medications and notes so you arrive ready.
Getting Started
12 articlesSet up your account and find your way around Looms.
Getting started with Looms
Create your account, complete your health profile, and learn what each section of Looms does.
Understanding your Dashboard
Your Dashboard gives you an at-a-glance summary of your health — here's what each section shows and how to customise it.
Updating your profile and account settings
Change your personal details, health information, password and notification preferences from Settings.
Using search and notifications
Find any record, appointment or result in seconds with global search, and stay on top of activity with notifications.
Can't sign in? Troubleshooting account access
Steps to regain access if you can't sign in, have forgotten your password, or are locked out of your account.
Connecting with a medical center on Looms
How following a clinic unlocks appointments, direct messaging, and care records from that provider.
Using Looms on your phone and tablet
Looms works in any mobile browser and as an installable app, so your records are with you wherever you are. Here's how to set it up on your device.
Transferring records from another health app to Looms
Moving from another health platform? Here's how to export your existing records and bring them into Looms so nothing gets left behind.
Changing your language, region and display settings
Switch between English and Arabic, set your region for correct date formats, and choose between metric and imperial units — all from Settings.
Account setup checklist: everything to do in your first session
Follow this step-by-step checklist to get your Looms account fully ready — from profile details to your first uploaded record.
What is a health profile and why does it matter?
Your health profile stores the essential facts about you — blood type, allergies, emergency contact — that appear on your patient card and are shared when you connect with a medical centre.
Understanding your notification preferences in Looms
Looms sends notifications for medication reminders, appointment alerts, lab findings and more. Here's how to control what you receive and when.
Records & Documents
15 articlesUpload, view and organize your medical documents.
Uploading and organizing your records
Add documents to Looms and keep them sorted by type so they're easy to find later.
Viewing radiology images and medical reports
Open images and PDFs inside Looms, or in a new tab if you prefer a full-screen view.
Sharing records with a doctor or specialist
Create a secure, time-limited link to share selected records with any provider — no account needed on their end.
Editing and deleting records
Correct a title or date on a record you've uploaded, or permanently remove a document from your account.
Understanding clinic-issued documents
When a medical center issues a document through Looms, it appears in your account with a verified badge and QR code.
Scanning paper documents with your phone
Turn a paper letter, lab printout or old record into a clean, searchable document in Looms using just your phone camera.
Understanding record types and tags
Looms sorts every document by type — lab result, prescription, radiology and more. Here's what each type means and how tagging keeps your records easy to find.
Uploading sick leave notes and work certificates
Store sick leave notes, fit-for-work certificates and other employment health documents in Looms, separate from your clinical records.
Printing and downloading your records
Print a clean copy of any record or download it as a PDF — useful for bringing to an appointment or keeping your own offline backup.
Understanding the AI summary on an uploaded record
When you upload a lab result or medical report, Looms AI reads it and highlights key findings in plain language. Here's what the summary covers and where its limits are.
Adding personal notes and comments to a record
Attach a note to any record — to flag why it was ordered, capture what your doctor said, or add context that isn't in the document itself.
What counts as a medical record in Looms?
Looms supports a wide range of document types — lab results, imaging, prescriptions, sick-leave certificates and more. Here's what each record type is for.
What to do if there's an error in your health record
If you spot incorrect information in a record — wrong date, wrong result, mislabelled document — here's how to correct it or flag it to the issuing centre.
Downloading your records as a PDF
Any record stored in Looms can be downloaded as a PDF for printing, emailing to a doctor or keeping an offline backup. Here's how.
Viewing who has accessed your records
Looms keeps an access log so you can see which medical centres have viewed your records and when. Here's how to review the audit trail and revoke access if needed.
Prescriptions & Medicines
11 articlesTrack prescriptions and your auto-built medicines list.
Understanding your prescriptions
See who prescribed what, the dosage and schedule, and how to verify a prescription.
How the Medicines list is generated
Your Medicines page is built automatically from your prescriptions — no manual entry needed.
Tracking medication adherence
The adherence calendar shows whether you've been taking your medications on schedule and highlights any missed doses.
Requesting a prescription to be resent
If you need a copy of a prescription sent to a pharmacist or another contact, you can request a resend from the prescription detail page.
Setting up medication reminders
Never miss a dose — how to turn your medicines list into an active daily reminder system.
Understanding dosage instructions and abbreviations
Prescriptions are full of shorthand like OD, BD and PRN. Here's what the common dosage abbreviations mean so you can take your medicines correctly.
What happens when a prescription expires in Looms
When a prescription reaches its end date, it moves to Past Medicines automatically. Here's what changes, what you can still do, and how to request a renewal.
Managing prescriptions across multiple pharmacies
Use Looms to track which pharmacy holds each prescription, send a digital copy to a new pharmacy, and keep a full dispensing history across all providers.
How prescriptions are verified in Looms
Prescriptions issued through Looms carry a verification token that lets pharmacists and other providers confirm they are authentic. Here's how the system works.
Understanding your prescription dose schedule
A prescription schedule tells you when and how to take each medicine. Here's how to read the schedule in Looms and set up reminders to match it.
Generic vs brand-name medicines: what's the difference?
Generics contain the same active ingredient as brand-name medicines but typically cost far less. Here's what patients need to know when a prescription is dispensed as a generic.
Lab Results & Insights
14 articlesUnderstand lab results, trends and AI analysis.
Reading your lab results and insights
Understand individual results and track how key values change over time.
How AI analysis works
Looms can analyze an uploaded result and explain findings in plain language.
Understanding your lab trend charts
Lab Insights charts each test parameter over time so you can see the direction your values are moving, not just a single snapshot.
What to do when a lab result is flagged abnormal
An out-of-range result doesn't automatically mean something is wrong. Here's how to interpret a flag and decide what action to take.
Comparing lab results from different labs
Results from two labs can look different even when your health hasn't changed. Here's how Looms lines them up and what to watch for when reference ranges differ.
Setting reminders to repeat a lab test
When your doctor — or Looms AI — recommends repeating a lab test, you can set a reminder so you never miss the follow-up.
Using the AI health assistant (Ask Looms)
Ask Looms questions about your records, lab results and medications in plain language — and get answers grounded in your own health data.
Uploading and entering lab results manually
If your lab isn't connected to Looms, you can upload a paper result or PDF and let AI extract the key values so they appear in your trend charts.
Understanding reference ranges across different labs
Reference ranges on lab results vary between labs and patient populations. Here's why a result can be flagged abnormal at one lab but appear normal at another — and how Looms handles the difference.
Sharing specific lab results with your doctor
Send a particular result, trend chart or range of tests to any doctor directly from Looms — either as a time-limited link or by adding it to an appointment prep.
What to do before a blood test: fasting, hydration and timing
Preparation varies by test — some require fasting, others just ask that you avoid certain foods or medicines. Here's a practical guide to getting ready for a blood draw.
Abnormal vs critical lab results: what the flags mean
Lab reports flag values outside the normal range as 'abnormal' and severely out-of-range values as 'critical'. Here's what each flag means and how urgently to act.
How to read a urine test result
A urinalysis report covers everything from colour and pH to protein, glucose and bacteria. Here's what each parameter means and which findings need follow-up.
Setting up lab test repeat reminders
For tests that need repeating — HbA1c every three months, cholesterol annually — Looms can remind you when it's time. Here's how to set up lab reminders.
Appointments & Visits
16 articlesBook, prepare for, and review your appointments.
Finding and booking an appointment
Follow a medical center, then book an appointment in a few taps from the Appointments page.
Preparing for an appointment
The Appointment Prep tool gathers your relevant records, medications and notes so you arrive ready.
Reviewing past visits and discharge summaries
Find notes, summaries and records from previous appointments in the Visits section.
Cancelling or rescheduling an appointment
Cancel an upcoming appointment or ask the center to reschedule from the Appointments page.
Messaging your medical center
Send and receive secure messages with any center you're connected to, directly inside Looms.
Getting appointment reminders
Looms reminds you before every upcoming appointment so you never miss a visit. Here's how reminders work and how to control when you receive them.
Using care memberships and prepaid packages
Join a clinic's membership or prepaid care package in Looms to access services at a fixed price and track your remaining balance.
Viewing and paying medical invoices
Find every invoice your clinic has raised in Looms, see the outstanding balance, and pay online — or request a payment plan if one is available.
Booking an appointment by voice
Use voice input on the Looms mobile app to describe what you need — Looms finds the right clinic and available slot for you.
Joining a video consultation through Looms
Join a video appointment with your medical center directly from the Looms app — no separate download required. Here's how to prepare and what to do if you run into problems.
Writing a pre-appointment symptom note
Add a brief note before your appointment so your clinic can prepare and you arrive ready. Here's how to write one, what to include, and when it's most useful.
How to prepare for a specialist appointment in Looms
The Appointment Prep tool in Looms lets you gather your relevant records, write questions and generate an AI-assisted pre-appointment summary before you arrive.
What happens after your appointment in Looms
After a visit, the centre may issue records, prescriptions or a medical report directly to your Looms account. Here's what to look out for and how to follow up.
How appointment reminders work in Looms
Looms sends reminders before each scheduled appointment so you never miss a visit. Here's how reminders are timed and how to adjust your notification preferences.
How to reschedule or cancel an appointment
Plans change — here's how to reschedule or cancel an appointment through Looms, and what the centre's cancellation policy might mean for you.
How the appointment waitlist works
If no slots are available, you can join the waitlist for a centre. Looms will automatically notify you if a slot opens that matches your preferences.
Health Tracking
22 articlesLog vitals, track medications and review your health timeline.
Logging and tracking your vitals
Record blood pressure, blood glucose, weight, heart rate and more — and see how they trend over time.
Using the Health Timeline
The Health Timeline brings every health event — records, appointments, prescriptions and lab results — into a single chronological view.
Setting and tracking health goals
Create goals around weight, activity, nutrition or any custom target — and log progress to keep yourself accountable.
Using the Symptom Checker
Describe your symptoms and get a structured overview of possible causes and suggested next steps.
Screening reminders and preventive care
Looms tracks when you're due for routine health screenings and sends reminders so nothing slips through.
Using your care plan
Care plans from your clinic appear here as a structured list of goals and steps — here's how to read and follow them.
Tracking your weight and BMI
Log your weight over time and let Looms calculate your BMI automatically, so you can see the trend rather than a single number on the scale.
Understanding your health score
Your health score is a simple 0–100 signal built from your profile completeness and recent findings. Here's what it means and how to improve it.
Logging your nutrition and daily calorie intake
Use the Looms nutrition tracker to log meals, set a daily calorie target, and follow your weekly trend right from the home screen.
Syncing connected devices and wearables
Connect a fitness tracker or wearable to Looms so activity, heart rate and sleep data flow into your health record automatically.
Understanding your AI health overview
Your AI health overview is a structured snapshot — charts, key findings and a plain-language summary — generated from your own Looms records.
Understanding your AI-generated health report
Your health report is an AI-generated summary of your medical history, current medications, recent lab results and key findings — in one readable, shareable document.
Logging and tracking blood glucose readings
Log fasting, pre-meal and post-meal blood glucose readings in Looms, see your weekly average and share the full trend with your doctor in one tap.
Setting sleep and hydration goals in Looms
Create a daily sleep or hydration target in Looms, log progress each day, and see your weekly streak — so healthy habits become trackable targets rather than vague intentions.
Reading your vital signs trend charts
Vital trend charts in Looms plot each reading over time so you can see direction, not just a snapshot. Here's how to interpret the charts and use them in conversations with your doctor.
How to log blood pressure readings in Looms
Looms lets you log systolic, diastolic and pulse readings from home. Each entry is dated and charted so you can see trends over time and share them with your doctor.
Understanding resting heart rate data in your vitals journal
Resting heart rate is a useful indicator of cardiovascular fitness and overall health. Here's how to log it in Looms and what the trend chart is telling you.
Setting a weight goal in Looms
You can set a target weight in Looms and track your progress over time. Here's how to add a goal, log weigh-ins and read the progress chart.
How sleep tracking works in Looms
Log nightly sleep duration in Looms to spot patterns in your rest. Here's how to add entries, set a sleep goal and understand what the trend means for your health.
Tracking daily steps and activity in Looms
Log daily step counts manually or sync from a connected device. Looms charts your activity over time and lets you set a daily step goal to track progress.
Setting and tracking hydration goals in Looms
Log your daily water intake and set a hydration goal in Looms. The daily tracker shows how close you are and builds a habit log over time.
How to log a symptom in your health timeline
The symptom logger lets you record what you're experiencing, its severity and any suspected triggers. Entries appear in your timeline and can be shared with your doctor.
Family & Sharing
12 articlesManage health profiles for the people you care for.
Managing family health profiles
Keep health profiles for the people you care for, all in one place in the Family Hub.
Using the Emergency Card
Your Emergency Card gives paramedics and emergency doctors instant access to your critical health information — no login required.
Sharing your records with a family member or carer
Give a family member or carer access to specific records they need — without handing over your whole account.
Managing your child's health records in Looms
Keep a complete health record for each child — vaccinations, GP letters, paediatric lab results and more — all in one place.
Storing vaccination records for your family
Keep every family member's vaccination history in one place, ready for school, travel or a new doctor whenever it's asked for.
Creating a family emergency health plan in Looms
Store every family member's Emergency Card, key allergies, medications and emergency contacts in one place — so critical information is always accessible when it matters most.
Tracking medications for a family member
Add a family member's prescriptions and dose reminders to their Looms profile in the Family Hub — so you can manage their medicines alongside your own without mixing records.
Adding a family member to your Looms account
The Family Hub lets you create and manage health profiles for children, elderly parents or other dependants. Here's how to add a family member and what access they have.
Viewing a family member's health summary
Each family member in your hub has a health summary — a snapshot of their active medications, upcoming appointments, recorded conditions and recent vitals.
Setting up emergency contacts in Looms
Add one or more emergency contacts to your health profile so that medical centres and carers always know who to call in an urgent situation.
Sharing a family member's records with a doctor
You can share records from a family member's profile with a medical centre, just as you would your own. Here's how to do it and what the centre can see.
Managing prescriptions for a family member
Track issued prescriptions and set dose reminders for family members separately from your own medications, so nothing gets mixed up.
Security & Privacy
17 articlesHow your data is protected and how to verify documents.
Exporting and deleting your account data
Download a full copy of your health data, or permanently delete your account and all records.
Managing active sessions and signing out
See where your account is currently signed in and revoke any sessions you don't recognise.
Verifying a document with QR codes
Confirm that a prescription, sick leave or report issued through Looms is authentic.
How Looms protects your data
An overview of the security measures that keep your health information private.
What happens when you revoke access or unfollow a clinic
A clear breakdown of exactly what changes — and what stays the same — when you remove a clinic's access to your Looms account.
Understanding what you share and with whom
A breakdown of what data each role in Looms can see — and how to control your own sharing.
Setting a strong password and keeping your account secure
Your Looms account holds sensitive health data. A few simple habits — starting with a strong password — keep it protected.
Setting up two-step verification on your account
Add an extra layer of protection so that a stolen password alone isn't enough to access your health data. Here's how two-step verification works and how to turn it on.
How Looms complies with health data regulations
An overview of how Looms handles your data in line with UAE health authority guidelines, regional data protection laws, and international security standards.
Reporting a security concern or suspicious activity
Found a problem or something suspicious on your account? Here's how to report it to Looms, what happens next, and how to secure your account right away.
How to sign out of all devices at once
If you've lost a phone or think your account has been accessed without your permission, you can instantly revoke all active sessions from your security settings.
What data does Looms store about you?
Looms stores the health information you add — records, vitals, medications — along with account metadata. Here's a clear overview of what's stored and how long it's retained.
How to delete your Looms account and your data
You can request full deletion of your account and associated health data at any time. Here's what the process involves, what's deleted and what the timeline looks like.
How Looms encrypts and protects your health data
Your health data is encrypted in transit and at rest. Here's a plain-language explanation of how Looms protects your records from unauthorised access.
How to change your Looms password
You can update your password at any time from your account settings. Here's how to change it, what the requirements are, and what happens to your active sessions.
Managing your notification preferences
Control which notifications Looms sends you — and how — from your notification preferences page. Here's a guide to every setting and what each one does.
Privacy and connected devices: what data is shared with Looms
When you connect a wearable or smart device, Looms only reads the health metrics you authorise. Here's exactly what data flows in and how to disconnect a device.