If your plans change, you can reschedule or cancel an appointment directly in Looms — as long as you do so within the centre's cancellation window.
How to reschedule
- Open the appointment from your Appointments list
- Tap Reschedule
- Select a new date and time from the centre's available slots
- Confirm — the centre is notified automatically and your appointment is updated
How to cancel
- Open the appointment and tap Cancel appointment
- Select a cancellation reason (optional)
- Confirm — the slot is released and the centre is notified
Cancellation policies
Many centres have a minimum notice requirement — typically 24 or 48 hours. If you try to cancel inside this window, Looms will display the centre's policy and may flag that a late cancellation fee could apply. Check the centre's terms when booking to avoid unexpected charges.