Invoices from medical centers you visit appear in your Looms account automatically — no manual entry needed. You can view outstanding balances, see the full invoice breakdown, and pay online in a few taps.
Finding your invoices
Open Invoices from the sidebar (web) or the More tab (mobile). Invoices are listed in reverse chronological order. The status of each invoice is shown at a glance:
- Unpaid — payment is outstanding
- Partially paid — a payment has been made but a balance remains
- Paid — fully settled
- Cancelled — the invoice has been voided by the clinic
Viewing the invoice details
Tap any invoice to open the full breakdown: the clinic name, invoice date, line items (services, procedures, medications), applicable discounts, and the total amount due. You'll also see any payments already made against the invoice.
Paying online
- Open the invoice and tap Pay Now
- Review the amount and confirm
- Enter your card details on the secure checkout page (powered by Stripe)
- Once payment completes, the invoice status updates to Paid automatically
- A payment receipt is available from the invoice detail screen
Payment plans
If the clinic has set up a payment plan option for the invoice, you'll see Pay by installments as an alternative to paying in full. Tap it to see the installment schedule — number of payments, amounts and due dates — and enroll. Each installment is charged to your card on the due date.
Note: once you're enrolled in a payment plan for an invoice, the invoice cannot be paid in full or modified. If you want to settle early, contact the clinic directly.
If you don't see an invoice you expect
Invoices are created by the clinic and appear in your account once issued. If you've had an appointment but no invoice has appeared, the clinic may not have processed it yet — contact them directly to follow up.