Video appointments with your medical center run directly within Looms — you don't need to install a separate video app. Here's how to join and what to do if something doesn't work. For a guide to booking your appointment in the first place, see booking an appointment, and to prepare what you'll discuss, see appointment prep.
Before your appointment
- Check that your device has a working camera and microphone — test them in Settings > Privacy
- Use a well-lit, quiet location with a stable internet connection
- If you're on mobile, update the Looms app to the latest version
- Have your relevant records open in a second tab in case your doctor asks to discuss them
- You'll receive a reminder notification 15 minutes before the appointment starts
How to join
- Go to Appointments
- Open your upcoming video appointment
- The Join Now button becomes active 5 minutes before the scheduled time
- Tap Join Now — your browser will ask for camera and microphone permission
- Tap Allow — without this, the video will not work
- The call begins when the clinician joins
During the consultation
- Use the mute button if there is background noise
- If video freezes, refresh the page — this reconnects without losing your slot
- Use the chat panel to share a link if you need to show your doctor a specific record
- If the connection is poor, switching to audio-only (turning off your camera) improves stability
Troubleshooting
- No camera/microphone: check browser permissions — go to browser Settings > Site Permissions and ensure Looms has access
- Blank screen: refresh the page or try a different browser (Chrome and Safari are most reliable)
- Call drops repeatedly: move closer to your Wi-Fi router or switch to mobile data
- Doctor can't join: contact the clinic directly via Looms Messaging — they may be running late or have a technical issue