You can cancel an upcoming appointment at any time from the Appointments section. If you'd like to reschedule, cancel the existing booking and book a new slot — or send a message to the center to coordinate.
Cancel an appointment
- Open Appointments and find the upcoming appointment
- Tap the three-dot menu on the appointment card
- Choose Cancel appointment
- Add a reason (optional) and confirm
- The center is notified automatically
Rescheduling
After cancelling, open the same center's profile and book a new appointment in your preferred slot. Alternatively, use the Messages feature to let the center know you'd like to reschedule — they can update the appointment on their end.
Cancellation policies
Cancellation terms are set by the individual medical center, not by Looms. If the center has a late-cancellation policy, review it on their profile before cancelling. Looms displays the center's policy if one has been configured.