If you're having trouble signing in to Looms, the most common causes are a forgotten password, an incorrect email address, or a session that has expired. Here's how to resolve each situation.
Forgotten your password
- On the sign-in page, click Forgot password
- Enter the email address you used to register
- Check your inbox — a reset link will arrive within a few minutes
- Click the link and choose a new password
- The link expires after one hour — request a new one if it has expired
Can't find the reset email
- Check your spam or junk folder
- Make sure you're looking in the inbox for the email address you registered with
- Wait a few minutes — email delivery can occasionally be delayed
- Try requesting the reset link again if more than ten minutes have passed
Correct password but still can't sign in
If you're certain your password is correct but sign-in fails, try these steps: clear your browser cache and cookies, try a different browser or an incognito window, and check that your email address is spelled correctly including any dots or hyphens.
Session expired
Looms sessions expire after 30 days of inactivity. If you're redirected to the sign-in page unexpectedly, this is most likely why. Simply sign in again — your data is unaffected.