Missed appointment slots cost clinics revenue and leave patients waiting longer than necessary. The Looms Smart Waitlist, launching today, solves both problems automatically — filling cancelled appointments within minutes and reducing average wait times for patients.
How Smart Waitlist works
When a patient cancels an appointment, Looms immediately checks the active waitlist for that clinic, doctor and appointment type. The system identifies matched patients, checks their availability and sends an automatic offer — giving the first matched patient a limited time to confirm before moving to the next in line.
- Cancellations are filled in minutes, not hours
- Matching considers appointment type, doctor preference and patient availability
- Patients receive a notification with a single-tap confirmation
- No action required from clinic staff — the process is fully automated
Same-day and next-day booking
Alongside Smart Waitlist, we're launching improved same-day and next-day booking for clinics that have made these slots available. Patients can now see real-time availability for urgent consultations and book directly from the app without calling the clinic.
For clinic administrators
Clinic administrators can configure Smart Waitlist per doctor, per appointment type and per time window. You control how far in advance patients can join the waitlist, how long they have to confirm an offer, and whether the system should auto-fill from the list or send a manual notification first.
Analytics on waitlist conversion and fill rates are available in the Reporting section from day one.