Complex care — cancer treatment, post-surgical rehabilitation, chronic disease management — rarely follows a straight line. Patients see multiple providers, undergo multiple interventions and move between phases of treatment over months or years. Patient Journey Tools in Looms give clinic staff a structured way to track and coordinate that complexity.
What a journey contains
A Patient Journey is a named care pathway for a specific clinical purpose — 'Post-operative knee rehabilitation' or 'Type 2 diabetes management programme'. Within each journey, staff can record milestones, attach relevant records, add clinical notes and assign tasks to specific team members.
The journey timeline provides a chronological view of every recorded event — appointments, test results, procedure notes and communications — in the context of the overall care plan.
Handoff management
When a patient transitions between providers — from surgeon to physiotherapist, from specialist to GP — the journey handoff tool creates a structured summary of what has been done, what is outstanding and what the receiving provider needs to know. This summary is shareable directly to a Looms-connected provider or as a printable PDF.
Patient visibility
Patients can see a simplified view of their care journey — upcoming milestones, recent completed steps and the overall phase of their care plan. This gives patients a sense of progress and context during what can be a disorienting period.