The Looms mobile app has been downloaded more than one million times across iOS and Android. In a region where mobile is the primary computing device for most people, reaching this milestone means health record management is now genuinely pocket-sized for a million GCC residents.
How people use the app
Usage data tells an interesting story. The most common actions are checking medication reminders, uploading a new record and viewing a recent lab result. The average session is 3.2 minutes — short, purposeful and task-driven. This is what a utility app should look like: used precisely when needed, not designed to maximise time spent.
App Store rating
The app holds a 4.7-star rating on the Apple App Store and a 4.6-star rating on Google Play, across more than 28,000 combined reviews. The most frequently cited positive themes are 'clear', 'easy to use' and 'finally one place for everything'. The most frequent criticism is that some clinic features are only available on the web — we're working to address this.
What's coming to mobile
The next three months of mobile development are focused on closing the feature gap between web and mobile: care messaging, the full Finance module for clinic administrators, and voice appointment booking are all arriving on mobile before the end of the year.